Columbia University in the City of New York

IT Support Specialist

The IT Support Specialist will assist with providing exceptional service delivery by working closely with the Senior Support Specialist and the Manager of Research Computing Operations, as well as, with researchers, staff, and other members of the Research Computing team.

Summary

Columbia University's Mortimer B. Zuckerman Mind Brain Behavior Institute (Zuckerman Institute) supports interdisciplinary neuroscience research and discovery by scientists and scholars across the university and promises to be the most comprehensive institute for brain science. Located in a state-­of­-the-art facility, approximately 50 independent world class labs are brought together to transform our understanding of the brain and mind.

The IT Support Specialist will assist with providing exceptional service delivery by working closely with the Senior Support Specialist and the Manager of Research Computing Operations, as well as, with researchers, staff, and other members of the Research Computing team. This position will be instrumental in the improvement of the Team’s processes by supporting and maintaining the optimal configuration of the Institute's computing systems.

 

Responsibilities include, but are not limited to, the following:

Maintain various IT supported systems including digital signage, online conference room booking and Education Lab student tablets, troubleshooting and supporting audiovisual and other ancillary IT, including projectors and specialized Crestron systems, within the Jerome L. Greene Science Center.

Supports computer systems and equipment, including a mixture of Windows/Mac desktops, laptops and peripheral devices, such as printers and mobile phones for Zuckerman labs, administrative teams and scientific platforms including the Advanced Instrumentation and Cellular Imaging groups.

Sustains inventories of managed and other administrative and lab computer equipment and specialized software licenses.

Provides day to day technical reports for computer equipment and services, and updates technical documentation; manages and resolves support tickets and other technical requests.

Performs related duties and responsibilities as assigned/requested.

 

Minimum Qualifications

Bachelor's degree and/or its equivalent required, including a minimum of two (2) years of related IT help desk/support experience, as well as, experience installing and configuring audio/visual systems preferred.

 

Preferred Qualifications

Excellent written and verbal communication skills.

Demonstrated ability to work in a fast-paced, deadline driven environment.

Demonstrated excellence in a variety of competencies including teamwork/collaboration, analytical thinking, communication and influencing skills, and technical expertise.

Experience installing and configuring audio/visual systems preferred.

Must be able to work with changing priorities and with multiple projects. Close attention to detail is essential.

Must be able to work with minimal supervision and weekend and off-hours on occasion as needed.

Experience working in an academic and/or scientific computing environment. Familiarity with some of the following: storage NAS, backup and recovery technologies, TCP/IP, networking systems security.

 

Other Requirements

Applicants are required to upload a resume and cover letter when applying for this position.

 

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Connect with us